| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
|
| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
|
| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
|
| 5. |
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
|
| 6. |
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status and reviewing
your order.
|
| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
|
| 8. |
Our
return policy is available on the Terms of Sale
agreement.
|
| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
|
| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
|
| 11. |
We will provide a full refund for any product which is out of stock or discontinued. If you choose to allow for a backorder on an out of stock item we will gladly accomodate the transaction and notify you when the product becomes available.
|
| 12. |
Our contact information
is provided on our Contact Page.
|
| 13. |
Our standard method of shipping is UPS Ground. If you would like to arrange another shipping method with us please choose the "to be arranged" shipping option and we will contact you to complete the order.
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| 14. |
The beauty products are only guaranteed if you purchase directly from a professional salon as stated on their packaging. However, we will do our best to accomodate certain situations with product issues. Please contact us with any questions or concerns.
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| 15. |
Yes, you can now reach our messaging system at 623-670-7918
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